Erv Lauterbach has over thirty years in the elevator industry. He was Regional Vice President for Otis Elevator in the New York, Chicago, and Western Regions where his operations were known for development of innovative field operations initiatives with an emphasis on customer satisfaction. While Erv’s business units executed some of the largest and most sophisticated installations in North America in both the new construction and modernization arenas, his service customer focus resulted in adoption of a more efficient, performance-based approach to elevator maintenance – with specific focus on the end user’s experience and particular attention to callback details. Erv’s building systems experience extends beyond vertical transportation. He served as President of Carrier Corporation’s Building Systems and Services business from 2008-2011, which includes building controls, HVAC equipment/service, and energy services.